Unboxing Policy

Last updated: {1st Jan 2026}

1. Why an Unboxing Video is Required

An unboxing video helps validate issues such as transit damage, missing items, or defects. It ensures transparency and allows faster resolution.

2. Mandatory Conditions for Unboxing Videos

- Must be a single, uncut, unedited video.

- Show all sides of the sealed outer package.

- Display the shipping label clearly.

- Record the entire opening process.

- Show the product from multiple angles.

- Clearly highlight any defects or issues in the same video.

3. Situations Where the Video is Mandatory

- Damaged product received

- Defective or non-functional item

- Missing items

- Incorrect product received

- Tampered or opened packaging

4. What Will Not Be Accepted

- Edited or cut videos

- Videos recorded after the package is opened

- Videos without clear visibility of the issue

- Videos that do not show the full unboxing process

- Photos instead of videos

5. Tips for a Valid Unboxing Video

- Record in good lighting

- Keep the product in frame throughout

- Use a stable surface

- Keep the video steady or ask someone to assist

6. Submission of Unboxing Video

To request a return or replacement, email us at contact@mobsterzs.com with:

- Order ID

- Unboxing video link

- Description of the issue

We will respond within 2–4 business days.

7. Final Decision

Approval of returns or replacements is based on:

- Video verification

- Physical QC inspection (if returned)

- Alignment with our Return & Refund Policy

QC team’s decision is final.